The relationship of service provider power motivation, empowerment and burnout to customer satisfaction
By Dana Yagil. 2006
88 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/25d50943e499cce04ee1261b3c21847db550c4e6
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In Organizational Behavior and Human Resource Management
- Ugur Yavas
- Emin Babakus
- Nicholas J. Ashill
- Chao Wang
- Qiang Wang
- C. Robert
- Steffen Raub
- Osman M. Karatepe
In Sociology and Political Science
- Emin Babakus
- Nicholas J. Ashill
- Chao Wang
- Qiang Wang
- Ugur Yavas
- C. Robert
- Steffen Raub
- Osman M. Karatepe
Citations in the corpus
- Reducing turnover intention: perceived organizational support for frontline employees (2020, background): “This often leads to burnout, especially among employees in the service industry (Cho et al. 2013; Singh et al. 1994; Yagil 2006).”
- Empowerment, Organizational Commitment, and Voice Behavior in the Hospitality Industry (2013, background): “…1997; Ping, Murrmann, and Perdue 2010), improved service recovery (Carson and Carson 1998; Hocutt and Stone 1998; Sparks, Bradley, and Callan 1997), and ultimately, greater customer satisfaction (Bradley and Sparks 2000; Brymer 1991; Peccei and Rosenthal 2001; Yagil 2006; Yagil and Gal 2002).”
- Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation (2010, background): “…diminished customer satisfaction, low levels of organizational commitment, and increased absenteeism (Baba, Galperin, & Lituchy, 1999; Bhanugopan & Fish, 2006; Lee & Ashforth, 1996; Lewin & Sager, 2007; Low, Cravens, Grant, & Moncrief, 2001; Siegall & McDonald, 2004; Shirom, 2003; Yagil, 2006).”