Investigating the key factors affecting behavioral intentions: evidence from a full-service restaurant setting.

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Antecedents and Outcomes of Hospitality Loyalty (2016, background): “More complex models include intervening variables; however, these retain the relationship in which service quality precedes satisfaction (Jani & Han, 2011).”
Experiential value in branding food tourism (2017, background): “Full-service restaurants emphasize their effort to pursue service excellence, such as paying special attention to individual requests (Jani & Han, 2011), their customers' perceptions about fairness when waiting (Sulek & Hensley, 2004), empowering employees to provide unexpected services to…”
Examine the cognitive and affective antecedents to service recovery satisfaction: A field study of delayed airline passengers (2013, background): “However, there is relatively little research examining the role of consumption emotions in relation to satisfaction with service recovery (Smith and Bolton, 2002; Bougie et al., 2003; Menon and Dubé, 2004; Zeelenberg and Pizters, 2004; Schoefer and Ennew, 2005; Rı́o-Lanza et al., 2009; Jani and Han,”