Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation: emotion scale improvement.

By Heesup Han, Chul Jeong. 2013

220 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/0226b48d4a8256d0832b1b1a4c82e136b1150f26

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

In Organizational Behavior and Human Resource Management

Citations in the corpus

Understanding emotional customer experience and co-creation behaviours in luxury hotels (2019, unknown): “…Pleased; Relieved; Warm-heartily; Unpleasant Emotions: Angry, Annoyed, Bored*, Disappointed, Discontented, Fearful, Frustrated, Irritated hotel (Han and Jeong, 2013) Categorical theory Comfort: Warm; Respected; Secure*; Comfortable*; Happy; Relaxed; Contented Annoyance: Frustrated; Irritated;…”
The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands (2016, background): “…and Whyatt 2011), perceived value (e.g., Sirdeshmukh, Singh, and Sabol 2002; Ryu, Han, and Kim 2008; Petrick 2004), customer satisfaction (e.g., Back and Parks 2003; Li and Petrick 2008; Back and Lee 2009), and trust (e.g., Chaudhuri and Holbrook 2001; Han and Jeong 2013) as loyalty antecedents.”
Antecedents and Outcomes of Hospitality Loyalty (2016, background): “…and Whyatt (2011) Emotion Positive and negative consumption emotions, affect, hedonic value Emotions experienced during the service experience H. Han and Jeong (2013); Jani and Han (2013) Outcomes Attitudinal loyalty Affective loyalty, continuance commitment, brand preference, brand equity,…”
Emotions elicited by local food consumption, memories, place attachment and behavioural intentions (2017, methodology): “(1) Consumption emotions (Han & Jeong, 2013) When consuming local food (cuisine) in Rovaniemi, i felt (a) Comfort”
The mediating role of consumption emotions (2017, background): “All rights reserved. or diminish a customer’s satisfaction, which in turn, will determine their future decisions and the formation of their loyalty to the business (Han et al., 2009; Han and Jeong, 2013).”
Measuring Tourists’ Emotional Experiences (2015, background): “…with festivals (e.g., Grappi and Montanari 2011; Lee et al. 2008), shopping (e.g., Yuksel 2007; Yuksel and Yuksel 2007), restaurants (e.g., Han and Jeong 2013), theme parks (e.g., Bigné, Andreu, and Gnoth 2005; Ma et al. 2013), holidays (Nawijn et al. 2013), and adventure tourism (e.g.,…”