The impact of interface usability on trust in Web retailers

By M. Roy, O. Dewit, Benoit A. Aubert. Internet Research, 2001

440 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/16413ebe150c7e22908989a5e098608605b1e390

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Modelling and testing consumer trust dimensions in e-commerce (2017, background): “As transactions through the internet develop and mature, success will be largely dependent on gaining and maintaining trust (Roy et al., 2001).”
Empirical research in on-line trust: a review and critical assessment (2003, background): “Several empirical studies on on-line trust that did not meet the above-mentioned criteria were not included in the overview, primarily because the operationalization of trust was not understandable (e.g. Salam et al., 1998; Laberge and Caird, 2000; Chircu et al., 2000; Krishnamurthy, 2001; Roy et al”
An analysis of the e-service literature: towards a research agenda (2006, background): “), and may be an important element in the establishment of trust and relationships with customers ( Roy et al. , 2001”
How bricks‐and‐mortar attributes affect online banking adoption (2006, background): “The studies on online trust have dealt with several aspects, especially those referring the role of privacy or security (Dutton, 2000) and the attributes of web sites (Roy et al., 2001)[1].”
Can the building of trust overcome consumer perceived risk online (2006, background): “Web site usability helps consumers to trust an online retailer because they infer ability from the interface ( Roy et al. , 2001”
Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping (2007, background): “Many models for online trust have been proposed in the literature (examples include Åberg and Shahmehri, 2000; Ambrose and Johnson, 1998; Egger, 2000, 2003; Gefen et al., 2003; Koufaris and Hampton-Sosa, 2004; McKnight et al., 2002; Papadopoulou et al., 2001; Roy et al., 2001; Yoon, 2002).”
The role of social presence in establishing loyalty in e-Service environments (2007, background): “In general, when compared to a traditional store environment, online shopping: (1) lacks physical cues that help engender trust (such as investments in physical buildings, facilities and personnel); (2) is perceived as providing less control over consumer data during and following its transfer; (3) ”
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use (2011, background): “Trust was measured in terms of perceived website honesty, benevolence and competence (Doney & Cannon, 1997 ; Flavian & Guinaliu, 2006 ; Roy, Dewit, & Aubert, 2001 ; Siguaw, Simpson, & Baker, 1998 ) and perceived privacy and security risks were measured using adapted scales validated in previous ”
Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site (2006, methodology): “In the case of trust we considered the works of Kumar et al. (1995), Siguaw et al. (1998), Doney and Cannon (1997) and Roy et al. (2001); for privacy, Janda et al. (2002), O’Cass and Fenech (2003) and Cheung and Lee (2001); for security, Variable PRIV SEC HON BEN COM LOY Mean 5.6798 5.4098 5.6469…”
The role played by perceived usability, satisfaction and consumer trust on website loyalty (2006, background): “[54,63,88] first time [54,63,88] [54,63,88] erstand New item [54,63,88] for me to know where I am when navigating it New item of what I can do [54,63,88] [54,63,88]”
The role of online and offline features in sustaining virtual communities: an empirical study (2007, methodology): “These methods can be classified into two categories: developing methods for measuring web site usability (Roy et al., 2001; Ranganathan and Ganapathy, 2002), and addressing key attributes of service quality specifically related to the context of electronic commerce (e-commerce) (Janda et al.”