Empirical research in on-line trust: a review and critical assessment

By Sonja Grabner‐Kräuter, Ewald A. Kaluscha. Int. J. Hum. Comput. Stud., 2003

933 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/77369620c50c85fbe8da25ae0d38ce5ab67e9cf7

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Citations in the corpus

Initial trust and online buyer behaviour (2007, background): “Online trust is an important determinant for web sites to succeed in marketplace (McKnight and Chervany, 2001; Balasubramanian et al., 2003; Grabner-Krauter and Kaluscha, 2003; Koufaris and Hampton-Sosa, 2004), and for retaining long-term relationships with consumers (Reichheld and Schefter, 2000; G”
Online stickiness: its antecedents and effect on purchasing intention (2007, background): “Other factors such as brands, reputation and enjoyment can also affect the development of trust (Grabner-Krauter and Kaluscha 2003 ).”
Cognitive and institutional predictors of initial trust toward an online retailer (2011, background): “For example, several researchers contend ( Grabner-Krauter and Kaluscha, 2003”
Influencing the online consumer's behavior: the Web experience (2004, background): “Grabner-Kräuter and Kaluscha, 2003 .”
The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context (2007, background): “Finally, many researchers have recognized the significance of utilizing and presenting a privacy protection policy as an effective means of reducing both transaction-specific and system-specific uncertainty (Elliot & Fowell, 2000 ; Liao & Cheung, 2001 ; Grabner-Krauter & Kaluscha, 2003 ).”
Predicting young consumers' take up of mobile banking services (2010, positive): “Since consumers have only limited cognitive resources available, they attempt to reduce the complexity and uncertainty of transactions in electronic markets by applying mental shortcuts such as trust (Grabner-Kräuter and Kaluscha, 2003).”
How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store (2005, background): “Both academic and practitioner literature have recognized how important initiating, building, and maintaining trust between sellers and buyers is to successful e-commerce transactions [30].”
Web site satisfaction and purchase intentions: Impact of personality characteristics during initial web site visit (2008, background): “However, little attention has been paid in the online literature to individual level trust, which can have a strong impact on situations where consumers do not have prior experience (Grabner-Krauter and Kaluscha, 2003).”
Trust building with explanation interfaces (2006, background): “Studies show that customer trust is positively associated with customers’ intention to transact, purchase a product, and return to the website [7].”
The importance of perceived trust, security and privacy in online trading systems (2009, background): “But what is relevant for the acceptance of e-commerce is not the objective security of the electronic channel as transaction medium but the subjective risk perception of the consumer (Klang, 2001; Grabner-Kräuter and Kaluscha, 2003).”
Public trust in institutions and information sources regarding risk management and communication: towards integrating extant knowledge (2009, background): “A fundamental role of trust derives from the fact that the need for it arises only in uncertain environments and risky situations (Grabner-Krauter and Kaluscha 2003). As such, trust is particularly critical where complex socio-political systems generate risks different from routine experience. Recen”
Validation of A Trust In Medical Technology Instrument (2010, background): “, 2003; Lee and See, 2004) and trust between users and internet technologies (Basso et al., 2001; Corbitt et al., 2003; Grabner-Krauter and Kaluscha, 2003; McKnight et al., 2003; Kong and Hung, 2006; McKnight and Choudhury, 2006; Awad and Ragowsky, 2008).”