Modelling and testing consumer trust dimensions in e-commerce

By Tiago Oliveira, Matilde Alhinho, Paulo Rita, Gurpreet Dhillon. Computers in Human Behavior, 2017

431 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/f82e20b10f98b657223ff23de681911104a0d270

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Almira Farisa
2. Tiago Oliveira
3. Iván Ventre
4. Paulo Rita
5. Diana Kolbe
6. Nripendra P. Rana

In Organizational Behavior and Human Resource Management

1. Almira Farisa
2. Tiago Oliveira
3. Iván Ventre
4. Paulo Rita
5. Diana Kolbe
6. Nripendra P. Rana

In Sociology and Political Science

1. Almira Farisa
2. Tiago Oliveira
3. Iván Ventre
4. Paulo Rita
5. Diana Kolbe
6. Nripendra P. Rana

Citations in the corpus

• The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019, background): “Oliveira et al. (2017) measured three dimensions of customer trust (competence, integrity, and benevolence) and found that customers with high overall trust demonstrated a higher intention to e-commerce.”
• The Impact of Perceived Usefulness of Online Reviews, Trust and Perceived Risk on Online Purchase Intention in Emerging Markets: A Mexican Perspective (2020, background): “Trust is manifested when consumers agree to be vulnerable to the online seller and continue the purchase process which is reflected in an increased online purchase intention (Farivar, Turel, and Yuan 2017; Oliveira et al. 2017).”