Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site

By Carlos Flavián, Miguel Guinaliu. Industrial management & data systems, 2006

952 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a4b43203a3501f75afa812641846537870a5d73c

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

The importance of perceived trust, security and privacy in online trading systems (2009, background): “According to Flavián and Guinalı́u (2006), the development of trust affected the intention to buy but that trust was particularly influenced by the security perceived by consumers regarding the handling of their private data.”
The role of security, privacy, usability and reputation in the development of online banking (2007, background): “uncertainty when a transaction is carried out by the internet (Harris and Goode, 2004) and they are still very concerned about the use, treatment and potential transfer of their private data- as well as security in the online context (Flavián and Guinalı́u, 2006).”
Determinants of customer repurchase intention in online shopping (2009, background): “A recent study by Flavián and Guinalı́u (2006) has also highlighted the important role of trust in understanding web site loyalty.”
Towards an understanding of the consumer acceptance of mobile wallet (2009, result): “In line with previous studies, the current study approaches perceived security from a broader perspective that includes not only technical aspects such as confidentiality and authentication (Flavian & Guinaliu, 2006), but also the customer’s comprehensive sense of security and well-being.”
Cognitive and institutional predictors of initial trust toward an online retailer (2011, background): “They also report apprehension about giving personal and financial information to unknown and/or anonymous firms ( Flavian and Guinaliu, 2006”
Brand Personality's Influence on the Purchase Intention: A Mobile Marketing Case (2011, background): “Change resistance raises the ambiguity between the attachment and the commitment (Amraoui, 2004; Flavian and Guinaliu, 2006; Geyskens, Steenkamp, Scheer and Kumar, 1996).”
The Effects of Shopping Orientations, Online Trust and Prior Online Purchase Experience toward Customers’ Online Purchase Intention (2010, background): “Trust plays a key role in creating satisfied and expected outcomes in online transaction (Pavlou, 2003; Yousafzai, Pallister, and Foxall, 2003; Gefen and Straub, 2004; Wu and Cheng, 2005; Flavian and Guinaliu, 2006).”
Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents (2015, background): “Escobar-Rodríguez and Carvajal-Trujillo (2014) confirm that previous studies have indicated that these antecedents are very relevant for e-commerce (Au Yeung & Law, 2003; Flavian & Cuinaliu, 2006; Kim et al., 2011; Wong & Law, 2005).”
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use (2011, methodology): “LOY ¼ b0 þ b1ðRISKÞ þ b2ðTRUSTÞ þ b3ðSATÞ þ b4ðFREQÞ þ 1 LOY ¼ b0 þ b1ðRISKÞ þ b2ðTRUSTÞ þ b3ðSATÞ þ b4ðFREQÞ þ b5ðFREQ RISKÞ þ b6ðFREQ TRUSTÞ þ b7ðFREQ SATÞ þ 1 LOY ¼ b0 þ b1ðRISKÞ þ b2ðTRUSTÞ þ b3ðSATÞ þ b4ðFREQÞ þ b5ðSAT RISKÞ þ b6ðSAT TRUSTÞ þ b7ðTRUST RISKÞ þ 1 As Table 5 shows, Model 1 was fou”
Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2014, background): “Repeat purchase intention (RI) (adapted from Flavián & Guinalíu (2006) and Parasuraman et al. (2005) ) RI1 I plan to continue using this website to purchase products.”
Security-related factors in extended UTAUT model for NFC based mobile payment in the restaurant industry (2017, background): “In e-266 commerce and online shopping studies, security is a significant determinant of trust (See for e.g. Flavián & Guinalíu, 2006; Kim, Chung, & Lee, 2011).”