Breach Begets Breach: Trickle-Down Effects of Psychological Contract Breach on Customer Service

By P. Bordia, S. Restubog, Sarbari Bordia, R. Tang. 2010

138 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0a40b82c15005a84b5c18a212d740c45b31f30e4

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. S. Restubog
2. P. Bordia
3. R. Tang
4. O. Epitropaki
5. Scott A. Krebs
6. Thomas W. H. Ng
7. Mark M. Suazo
8. Deanne N. den Hartog

In Sociology and Political Science

1. S. Restubog
2. P. Bordia
3. O. Epitropaki
4. R. Tang
5. Thomas W. H. Ng
6. Mark M. Suazo
7. Shaker A. Zahra

Citations in the corpus

• Doing more with less? Employee reactions to psychological contract breach via target similarity or spillover during public sector organizational change (2014, unknown): “…distinctions between the targets of employee contributions when considering social exchange relationships and to explore whether behaviour in one social exchange relationship can have consequences for other social exchange relationships (Bordia et al., 2010; Lavelle, Rupp, & Brockner, 2007).”
• Investigating the Moderating Effects of Leader–Member Exchange in the Psychological Contract Breach–Employee Performance Relationship: A Test of Two Competing Perspectives (2009, background): “A considerable body of research has demonstrated that psychological contract breach has negative consequences for organizations (Bordia et al., 2008a; Restubog, Bordia and Tang, 2006; Robinson, 1996; Robinson and Morrison, 2000; Robinson and Rousseau, 1994).”
• A multi-level investigation of psychological contract breach and organizational identification through the lens of perceived organizational membership: testing a moderated-mediated model (2013, background): “A recent study (Bordia et al., 2010) has argued for a similar multi-foci approach to psychological contract breach and specifically addressed two foci of breach (i.”
• Reciprocal effects of psychological contract breach on counterproductive and organizational citizenship behaviors: The role of time (2018, unknown): “Several scholars (e.g., Bordia, Restubog, Bordia, & Tang, 2010; Restubog, et al., 2007; Suazo & Stone-Romero, 2011) have indicated that perceptions of PC breach relate negatively to the enactment of OCB.”