Normalizing emotion in organizations: Making the extraordinary seem ordinary

By Blake E. Ashforth, Glen E. Kreiner. 2002

183 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/07bad8dc4bef054b4e9a9dad73172f68e91d0620

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

Negative emotions of an entrepreneurial career: Self-employment and regulatory coping behaviors (2011, methodology): “Drawing on the literature on role identities (Ashforth and Kreiner, 2002; Ashforth et al., 2000), we develop a model of the regulation of the emotions of career pursuit and suggest that the self-employed more readily accept the negative emotional consequences of their career choice and/or learn to…”
The Meaning of My Feelings Depends on Who I Am: Work-Related Identifications Shape Emotion Effects in Organizations (2017, background): “For organizations, emotions are sometimes viewed as a problem that must be regulated (Ashforth & Kreiner, 2002).”
THE NORMALIZATION OF CORRUPTION IN ORGANIZATIONS (2003, methodology): “Refocusing Attention Finally, Ashforth and Kreiner (1999) note that members of so-called “dirty work” occupations may cope with the stigma of their work by shifting attention away from the stigmatized features to the non-stigmatized features.”
Different Strokes for Different Folks: Entrepreneurial Narratives of Emotion, Cognition, and Making Sense of Business Failure (2015, background): “First, the learning from failure literature has highlighted the obstructive role of negative emotions on the sensemaking process (Ashforth & Kreiner, 2002; Shepherd, 2003; Sitkin, 1992).”
The Socialization of Emotion: Learning Emotion Management at the Fire Station (2005, background): “Regardless of occupational domain, few studies have examined how organizational socialization processes are related to feeling and display outcomes (Ashforth & Kreiner, 2002), and even fewer have examined the specific process by which newcomers learn to experience and display emotions in ways that…”
‘Why would you want to do that?’: Defining emotional dirty work (2014, background): “Third is moral taint as a result of proximity to notions of sin, dubious virtue or deception (see Ashforth and Kreiner, 2002; Stanley and MackenzieDavey, 2012; Tyler, 2012).”
How social class shapes thoughts and actions in organizations (2011, background): “…unlike their higher class counterparts, they may resort to normalizing, ‘‘processes by which the extraordinary is rendered seemingly ordinary’’ (Ashforth & Kreiner, 2002, p. 217), by condemning those who condemn them and exerting extra effort to infuse their job with positive values…”
Behavioral Ethics in Organizations: A Review (2006, background): “Ashforth and Anand (2003) argued that the capacity of isolated, polarized groups to normalize unusual behavior (cf. Ashforth & Kreiner, 2002) means that groups can uphold improper behavior that their individual members, in isolation, could not.”
Thrilled by the discourse, suffering through the experience: Emotions in project-based work (2014, background): “The first stream (see Ashforth and Kreiner, 2002; Coupland et al., 2008; Fineman, 2005; Kaiser et al., 2008; Sieben, 2007) attended mainly to the mobilization of industry- and profession-specific discourses in work practice.”