Towards a definition of a business performance measurement system

By Monica Franco-Santos, M. Kennerley, Pietro Micheli, Veronica Martinez, Steve Mason, Bernard Marr, D. Gray, Andy Neely. 2007

657 citations recorded by the source corpus.

Subfields: Accounting, Management Information Systems, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/04bc343c76013b9cd5ed1109d311d41069297c4c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Accounting

1. Monica Franco-Santos
2. B. Andersen
3. Umit Sezer Bititci
4. Mike Bourne
5. Lorenzo Lucianetti

In Management Information Systems

1. Umit Sezer Bititci
2. Ken W. Platts
3. Monica Franco-Santos
4. B. Andersen
5. Jutta Mathilde Tobias Mortlock
6. Steven A. Melnyk
7. Mike Bourne
8. Lorenzo Lucianetti

In Organizational Behavior and Human Resource Management

1. Monica Franco-Santos
2. Umit Sezer Bititci
3. Mike Bourne
4. Ken W. Platts
5. Lorenzo Lucianetti

Citations in the corpus

• Contemporary Performance Measurement Systems: A Review of Their Consequences and a Framework for Research (2012, methodology): “To overcome this limitation and facilitate our review, we follow the approach suggested by Franco-Santos et al. (2007). We clarify the definition of a CPM system by focusing on its necessary and sufficient conditions.”
• Is performance measurement and management fit for the future? (2014, background): “Recently, the Franco-Santos et al. (2012) literature eview concluded that PMM had a positive aspect on many lements of behaviour, organisational routines and pracices, but that PMM had a cost overhead that dissipated ome of these benefits.”