Mathilda van Niekerk
Sociology and Political Science · 2016–2019
A researcher in the Science corpus: 5 papers; trusts 13 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Sociology and Political Science — 102 citations into it
- Organizational Behavior and Human Resource Management — 53 citations into it
- Marketing — 45 citations into it
- Economics and Econometrics — 26 citations into it
- Information Systems and Management — 13 citations into it
- Management Science and Operations Research — 10 citations into it
- Transportation — 9 citations into it
- Strategy and Management — 5 citations into it
Whom Mathilda van Niekerk trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- F. Chen
- Dimitrios Buhalis
- Amartya Sen
- M. Holzner
- Robert J. Vandenberg
- Woo Gon Kim
- Ching-Fu Chen
- Joseph F. Hair
- Osman M. Karatepe
- Dana Yagil
Who trusts Mathilda van Niekerk overall
Papers from Mathilda van Niekerk's perspective
Ordered by how strongly the researchers Mathilda van Niekerk trusts endorse each paper. Same corpus, a different order for every researcher.
- A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research
- Customer-related social stressors and burnout. (Journal of Occupational Health Psychology)
- Multivariate Data Analysis (7th ed.
- Incivility in the workplace: incidence and impact. (Journal of Occupational Health Psychology)
- Performance consequences of brand equity management: evidence from organizations in the value chain
- The customer is not always right: customer aggression and emotion regulation of service employees
- When the customer is wrong: A review of research on aggression and sexual harassment in service encounters
- Developing and validating a multidimensional consumer-based brand equity scale
- Weathering Tight Economic Times: The Sales Evolution of Consumer Durables Over the Business Cycle
- The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility
Their papers
- Connecting quality of life, tourism specialization, and economic growth in small island destinations: The case of Malta (2018) — 115 citations
- Exploring the role of next-generation virtual technologies in destination marketing (2018) — 270 citations
- Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry (2017) — 168 citations
- Re-conceptualizing customer-based destination brand equity (2019) — 106 citations
- The effects of brand attachment on behavioral loyalty in the luxury restaurant sector (2016) — 114 citations