Customer delight from theme park experiences. The Antecedents of Delight based on Cognitive Appraisal Theory

By Jiangsu Ma, Jun Gao, N. Scott, P. Ding. 2013

308 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/88d467fc8f81948994b816a7661030293919f5d6

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Citations in the corpus

Emotions in Tourism: Theoretical Designs, Measurements, Analytics, and Interpretations (2020, background): “…L. Watson and Spence 2007), tourism research (Breitsohl and Garrod 2016; R. Cai, Lu, and Gursoy 2018; Choi and Choi 2019; Hosany 2012; Jiang 2019; Ma et al. 2013), and emerging studies on residents’ emotional states (Ouyang, Gursoy, and Sharma 2017; Zheng et al. 2019a, 2019b) confirm the merits…”
Time for a Radical Reappraisal of Tourist Decision Making? Toward a New Conceptual Model (2016, background): “Within positivist psychology, emotions have only recently begun to be defined, explored, and measured in relation to decision making (Alba and Williams 2013), and there has been a recent surge in interest among tourism scholars (Pearce 2009; Hosany and Gilbert 2010; Ma et al. 2013).”
Delighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences (2017, methodology): “This appraisal pattern is related to the dimension of agency in CAT (Ma et al., 2013) .”
A Cognitive Appraisal Process of Customer Delight: The Moderating Effect of Place Identity (2020, background): “As a positive emotion, delight is an important motive and outcome of hedonic consumption, essential in creating memorable customer experiences (Ma et al. 2013).”
Measuring Tourists’ Emotional Experiences (2015, background): “Previous studies show emotions affect tourists’ satisfaction (e.g., del Bosque and San Martín 2008; de Rojas and Camarero 2008; Yuksel and Yuksel 2007) and behavioral intentions (e.g., Bigné, Andreu, and Gnoth 2005; Grappi and Montanari 2011).”
Investigating Tourists’ Fun-Eliciting Process toward Tourism Destination Sites: An Application of Cognitive Appraisal Theory (2018, background): “Goal relevance is associated with the desirability of the state that is sought and, thus, affects the intensity of the elicited emotion (Ma et al. 2013; Parugini and Bagozzi 2001).”