The Link Between Surprise and Satisfaction: An Exploratory Research on how best to Measure Surprise

By J. Vanhamme. 2000

137 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/3e8529179ff721fa5d4676ddb09c80d5a5d6b8f7

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In Social Psychology

Citations in the corpus

Inducing word-of-mouth by eliciting surprise ? a pilot investigation (2003, background): “So far, only a few attempts have been made to provide a conceptual framework and specifically investigate this particular emotion in a marketing context (e.g., Derbaix and Vanhamme, 2000; Vanhamme, 2000; Vanhamme and Lindgreen, 2001).”
Visual–Tactual Incongruities in Products as Sources of Surprise (2009, methodology): “In correspondence with the results of Reisenzein et al. (2000) and Vanhamme (2000), we hardly ever observed a complete facial expression of surprise.”
Coherence between Emotion and Facial Expression: Evidence from Laboratory Experiments (2013, background): “…products (Ludden et al., 2009) elicited surprise expressions (at least one component) in maximally 34% and 38% of the participants respectively; being told that the prize of a lottery in which they participated had been raised, in 52% (33% if a stricter coding criterion was used; Vanhamme, 2000).”
The role of the rural tourism experience economy in place attachment and behavioral intentions (2014, background): “Arousal is a state of heightened activation (Vanhamme, 2000; Oliver et al., 1997; Finn, 2005), the extent to which a person feels enthused and active during the consumption experience (e.”
Delighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences (2017, result): “This supports other findings inconsistent with ORV, and also supports the notion that surprise influences both satisfaction and joy (Bergeron, Roy, & Fallu, 2008; Vanhamme, 2000).”
Relationship orientation or service quality (2007, background): “It is a sensation or feeling generated both by cognitive and emotional aspects of the product or service and it is a cumulative evaluation of the sum of diverse aspects of the product or service (Oliver, 1997; Vanhamme, 2000).”
The accommodation experiencescape: a comparative assessment of hotels and Airbnb (2017, background): “The intensity of positive surprises also influences word-of-mouth and overall satisfaction (Vanhamme, 2000).”