Quality, satisfaction and behavioral intentions

By D. Baker, J. Crompton. 2000

2,780 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/6a8ad369aa752de0c0e393e4c52e17eb663a5e8d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Girish Prayag
2. Hung-Che Wu
3. Guy Assaker
4. T. Lee
5. Sameer Hosany
6. Heesup Han
7. Choong‐Ki Lee
8. Jong-Hyeong Kim

In Sociology and Political Science

1. Girish Prayag
2. K. Woosnam
3. Hung-Che Wu
4. Choong‐Ki Lee
5. T. Lee
6. D. Stylidis
7. Guy Assaker
8. Sameer Hosany

In Tourism, Leisure and Hospitality Management

1. J. Petrick
2. Haiyan Song
3. T. Lee
4. Choong‐Ki Lee
5. Sameer Hosany
6. Girish Prayag
7. Gang Li
8. M. Mason

Citations in the corpus

• What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing (2018, background): “Several studies (Baker & Crompton, 2000; Sohn et al., 2016; Yoon, Lee, & Lee, 2010) assure that evaluation is a significant variable that enables the prediction of loyalty of consumers.”
• A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2018, background): “Barich and Kotler (1991) identify image as the overall impression left in the minds of the public associated with an organization.”
• Analysis of Structural Equation Model for the Student Pleasure Travel Market: Motivation, Involvement, Satisfaction, and Destination Loyalty (2008, neutral): “…(Hwang et al., 2005), ‘‘culture and perception’’ (Reisinger & Turner, 1999), ‘‘push/pull motivations’’ (Yoon & Uysal, 2005), ‘‘perceived value’’ (Gallarza & Saura, 2006), service quality (Heung & Cheng, 2000; Master & Prideaux, 2000), and ‘‘quality of the opportunity’’ (Baker & Crompton, 2000).”
• A Mediation Model of Tourists' Repurchase Intentions for Packaged Tour Services (2009, background): “Other researchers suggest that a simple performance-based measure of quality may just be an improved means of measurement (Baker and Crompton 2000; Churchill and Surprenant 1982; Cronin and Taylor 1992; Hartline and Ferrell 1996; Oh 1999; Petrick 2004) that is based on the definition by Zeithaml (19”
• Examining the Antecedents of Brand Loyalty from an Investment Model Perspective (2008, background): “Of them, the most frequently mentioned are perceived quality (Alegre and Juaneda 2006; Baker and Crompton 2000) and perceived value (Agustin and Singh 2005; Lam et al. 2004).”
• The impact of economic, social and environmental factors on trip satisfaction and the likelihood of visitors returning (2016, background): “This is because repeat visitors can: reduce marketing costs 68 (benefiting from the spread of positive word of mouth); reduce price sensitivity amongst 69 customers (Assaker & Hallak, 2012; Baker & Crompton, 2000); and increase economic profit 70 (Choo & Petrick, 2014).”
• A Structural Model to Examine How Destination Image, Attitude, and Motivation Affect the Future Behavior of Tourists (2009, methodology): “Further, satisfaction is affected by service quality (Baker & Crompton, 2000; Bigné et al., 2001; Cole et al., 2002; Cole & Scott, 2004; Lin et al., 2003; Osman, Cole, & Vessell, 2006), attitude (Lee, 2006, 2007; Ragheb & Tate, 1993; Yu & Lee, 2001), destination image (Bigné et al., 2001; Lin et…”
• Self-image congruence in consumer behavior (2012, background): “Furthermore, predicting tourists' future behaviors remains an important area of research (e.g., Baker and Crompton, 2000; Hui et al., 2007).”
• Customer perceptions of e‐service quality in online shopping (2005, result): “Additionally, consistent with previous studies ( Baker and Crompton, 2000”