P. Turnbull

2003–2004

A researcher in the Science corpus: 2 papers; trusts 0 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Papers from P. Turnbull's perspective

Ordered by how strongly the researchers P. Turnbull trusts endorse each paper. Same corpus, a different order for every researcher.

1. Relationship Marketing in the New Economy
2. An exposition of consumer behaviour in the financial services industry
3. Service failures and recovery in retail banking: the customers’ perspective
4. A key to marketing financial services: the right mix of products, services, channels and customers
5. The adoption of Internet financial services: a qualitative study
6. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
7. Service-dominant logic: continuing the evolution
8. Understanding Service Convenience
9. Serving the world's poor, profitably. (Harvard Business Review)
10. Advance Pricing of Services and Other Implications of Separating Purchase and Consumption

Their papers

• From relationships to experiences in retail financial services (2004) — 140 citations
• Dyadic adaptation in business‐to‐business markets (2003) — 234 citations