The adoption of Internet financial services: a qualitative study

By N. J. Black, Andy Lockett, Heidi Winklhofer, C. Ennew. 2001

379 citations recorded by the source corpus.

Subfields: Information Systems and Management, Management Science and Operations Research, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/e62d015e13b0a54ff5b46321fe323644b2b908c5

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Citations in the corpus

A systematic review of Internet banking adoption (2014, background): “…1999) Sathye 1999 Australia D A – 3 (Tan and Teo, 2000) Tan and Teo 2000 Singapore R DTPB, SCT 4 (Bhattacherjee, 2001) Bhattacherjee 2001 USA R TAM 5 (Black et al., 2001) Black et al. 2001 UK R IDT 6 (Mattila et al., 2001) Mattila et al. 2001 Finland D A – 7 (Polatoglu and Ekin, 2001) Polatoglu…”
Exploratory evidence of channel performance in single vs multiple channel strategies (2003, background): “This also makes it important to investigate the factors that motivate or inhibit the adoption of new channel technologies in a financial services context, a topic which has been scarcely researched ( Black et al. , 2001”
USERS ADOPTION OF E-BANKING SERVICES: THE MALAYSIAN PERSPECTIVE (2007, background): “Customers perceived fears of divulging personal information to web sites might be misused by others over the internet, especially for financial transactions (Sathye, 1999; Aladwani, 2001; Black et al., 2001).”
The adoption of commercial innovations in the former Central and Eastern European markets : The case of internet banking in Estonia (2008, methodology): “If a service is very complicated and difficult to understand, it will take a lot more time for it to win over consumers (Black et al., 2001).”
Mobile banking rollout in emerging markets: evidence from Brazil (2010, background): “When someone believes that the use of a service (such as mobile banking) could result in personal advantages, then its use will be encouraged ( Black et al. , 2001”
RECEPTIVENESS OF INTERNET BANKING BY MALAYSIAN CONSUMERS: THE CASE OF PENANG (2003, background): “This is consistent with the results from Black et al. (2001), Daniel (1999), Taylor et al. (1995) and Igbaria (1995).”
From relationships to experiences in retail financial services (2004, result): “Consistent with international research (Black et al., 2001; Lee, 2002), the adoption of “high technology” services, including telephone banking and Internet banking represents a key technological development which is generating new competitive pressures for banks in Ireland (Davis, 2000; Government ”
Perceived risk and Chinese consumers' internet banking services adoption (2008, background): “However, from the customers' perspective, alongside the potential benefits of using technology to deliver banking services, there can also be possible risks – resulting in resistance to adoption ( Black et al. , 2001”
Factors for Successful e‑Government Adoption: a Conceptual Framework (2007, background): “Black et al. (2001) examine the consumer adoption of financial services through the Internet.”
How bricks‐and‐mortar attributes affect online banking adoption (2006, background): “…and compatibility Liao et al. (1999) Attitude, control of behavior and existing subjective norms Tan and Teo (2000) Compatibility of the new channel with the individual’s personality, computer skills and the chance to trial Black et al. (2001) Trust and satisfaction Rexha et al. (2003) Table I.”