Chich-Jen Shieh

2006

A researcher in the Science corpus: 1 paper; trusts 2 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Whom Chich-Jen Shieh trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Michael K. Brady
2. C. Robertson

Papers from Chich-Jen Shieh's perspective

Ordered by how strongly the researchers Chich-Jen Shieh trusts endorse each paper. Same corpus, a different order for every researcher.

1. Customer perceptions of service quality: A critique
2. Forecasting for Marketing
3. Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study
4. The impact of the multi-channel retail mix on online store choice: : Does online experience matter?
5. Negative Word of Mouth: Substitute for or Supplement to Consumer Complaints?
6. Construal-Level Theory of Psychological Distance (Psychology Review)
7. Play, Flow, and the Online Search Experience
8. Multicollinearity and Measurement Error in Structural Equation Models: Implications for Theory Testing
9. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
10. Assimilation of advertised reference prices: the moderating role of involvement

Their papers

• The relationship between service quality and customer satisfaction: the example of CJCU library (2006) — 181 citations