Customer perceptions of service quality: A critique
By G. Sureshchandar, Chandrasekharan Rajendran, T. Kamalanabhan. 2001
342 citations recorded by the source corpus.
Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/0faceb7e970473806df181f92d3b39e3810caf67
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Information Systems and Management
In Marketing
- Christopher Han-Kie Gan
- Michael D. Clemes
- I. Wang
- Chich-Jen Shieh
- H. Wong
- P. Sultan
- N. Abdullah
- A. W. Dusuki
In Organizational Behavior and Human Resource Management
- P. Sultan
- H. Wong
- Christopher Han-Kie Gan
- Michael D. Clemes
- I. Wang
- Chich-Jen Shieh
- Syed Zamberi Ahmad
- N. Abdullah
Citations in the corpus
- The relationship between service quality and customer satisfaction: the example of CJCU library (2006, background): “Sureshchandar et al. (2002) found that service quality and customer satisfaction were highly related.”
- Antecedents and consequences of service quality in a higher education context: A qualitative research approach (2013, background): “, 2000) or even by providers or firms in the same industry (Abdullah, 2005; Sureshchandar et al., 2001; Zeithaml et al., 1993).”
- The relationship between management's perception of total quality service and customer perceptions of service quality (2002, background): “The critical dimensions of total quality service In a recent research work Sureshchandar et al. (2001b) identi® ed the critical dimensions of TQS (from the perspective of the management) by addressing the diþ erent facets of TQS, such as human and non-human aspects of service production and…”
- A logit analysis of electronic banking in New Zealand (2006, methodology): “Sureshchandar, Rajendran and Kamalanabhan (2001) used factor analysis to”