Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non‐Muslim customers in Malaysia

By M. Amin, Zaidi Isa, R. Fontaine. 2013

370 citations recorded by the source corpus.

Subfields: Accounting, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/cc4eed51c3a30c795c2598b170f918597359ba28

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Accounting

1. Muhammad Asnan Fanani
2. Badri Munir Sukoco
3. Nur Asnawi

In Organizational Behavior and Human Resource Management

1. Muhammad Asnan Fanani
2. Razali Haron
3. Noradilah Abdul Subar
4. Badri Munir Sukoco
5. Khairunisah Ibrahim
6. Nur Asnawi

In Sociology and Political Science

1. Muhammad Asnan Fanani
2. Razali Haron
3. Noradilah Abdul Subar
4. Badri Munir Sukoco
5. Khairunisah Ibrahim
6. Nur Asnawi

Citations in the corpus

• Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust (2020, background): “customer–Islamic bank relationships (Amin et al., 2013; Ashraf et al., 2015; Sumaedi et al., 2015; Tabrani et al., 2018).”
• The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks (2019, background): “Loyal customers will spend far more than others, and they will also spread positive communications through word of mouth about the bank’s service offers (Amin et al., 2013).”