Analysing service quality in the UAE Islamic banks

By H. Al-Tamimi, A. Al-Amiri. 2003

126 citations recorded by the source corpus.

Subfields: Accounting, Finance, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/2e41a5801bce9cd896dcc6943bef3a63e0c27a8e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Accounting

1. Kazi Omar Siddiqi
2. M. Amin
3. Zaidi Isa

In Finance

1. Zaidi Isa
2. Kazi Omar Siddiqi
3. M. Amin

In Organizational Behavior and Human Resource Management

1. Kazi Omar Siddiqi
2. M. Amin
3. Zaidi Isa
4. Anizah Zainuddin

Citations in the corpus

• Customers Satisfaction in Malaysian Islamic Banking (2009, result): “What makes this study different from other studies particularly like Al-Tamimi and Al-Amiri (2003), al-Zaabi (2007) or even El-Din and Shahril (2007) is that this study involves the conventional banks especially the foreign counterparts which are also offering Islamic banking products and services,…”
• An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking (2008, background): “Meanwhile, similar results were found in UAE Islamic banking in that the reliability was the most important dimension (Al-Tamimi and Al-Amiri, 2003).”
• Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011, methodology): “The hypothesized relationships are as follows: Service Quality Attributes – Customer Satisfaction Many researchers use SERVQUAL to measure the service quality (Ladhari, 2009; Nadiri et al., 2009; Amin and Isa, 2008; Nijjar and Bishu, 2006; Katircioglu et al., 2005; Lai, 2004; Cui et al., 2003; Hassa”