A. Kranzbühler
Journal of the Academy of Marketing Science · 2018–2019
A researcher in the Science corpus: 2 papers; trusts 3 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Whom A. Kranzbühler trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- S. Konstantopoulos
- R. Peterson
- Nancy M. Puccinelli
- Jonah A. Berger
- J. Lerner
- Larissa Shamseer
- Wilco W. van Dijk
- Steven P. Brown
- Adam Duhachek
- James Russell
Papers from A. Kranzbühler's perspective
Ordered by how strongly the researchers A. Kranzbühler trusts endorse each paper. Same corpus, a different order for every researcher.
- Customer Experience Management in Retailing: Understanding the Buying Process
- Core affect and the psychological construction of emotion. (Psychology Review)
- Coping: A Multidimensional, Hierarchical Framework of Responses to Stressful Consumption Episodes
- Investigating the Appraisal Patterns of Regret and Disappointment
- Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P) 2015: elaboration and explanation (British medical journal)
- On the use of beta coefficients in meta-analysis. (Journal of Applied Psychology)
- Anger, frustration, and helplessness after service failure: coping strategies and effective informational support
- The handbook of emotion elicitation and assessment
- Word of mouth and interpersonal communication: A review and directions for future research
- Reassessing the Foundations of Customer Delight
Their papers
- Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters (2019) — 100 citations
- The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2018) — 328 citations