Investigating the Appraisal Patterns of Regret and Disappointment

By Wilco W. van Dijk, M. Zeelenberg. 2002

135 citations recorded by the source corpus.

Subfields: General Decision Sciences, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/8da20d88ecf0dfa7a53a490818746cda994bca30

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Citations in the corpus

The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time (2010, background): “with anger occurring when another person is responsible for an unpleasant event, and disappointment when the cause is the situation or circumstances (van Dijk & Zeelenberg, 2002).”
Regulatory mode effects on counterfactual thinking and regret (2008, background): “As mentioned earlier, the experience of regret has been distinguished from the experience of disappointment (e.g. van Dijk & Zeelenberg, 2002; Zeelenberg, van Dijk, Manstead, & van der Pligt, 2000).”
Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters (2019, background): “Finally, legitimacy focusses on perceptions of own morality in the situation (Roseman 1996; Van Dijk and Zeelenberg 2002) and, for instance, differentiates the emotions guilt and embarrassment from each other.”
Deservingness and emotions: Applying the structural model of deservingness to the analysis of affective reactions to outcomes (2006, unknown): “…of emotions and injustice, and asking participants to describe their thoughts, feelings, and behavioural reactions (e.g., Clayton, 1992; Hegtvedt, 1990; Mikula, 1986, 1987; Mikula, Scherer, & Athenstaedt, 1998; Roseman, Antoniou, & Jose, 1996; Sprecher, 1986, 1992; van Dijk & Zeelenberg, 2002).”
What We Regret Most Are Lost Opportunities: A Theory of Regret Intensity (2009, background): “To further explore the predictors of regret intensity, demographic variables, ratings of disappointment (van Dijk & Zeelenberg, 2002) and personal responsibility (Connolly & Zeelenberg, 2002), length of time since the regretted life event occurred, perceptions of past and future opportunity, and…”
A Theory of Regret Regulation 1.0 (2007, background): “…and other research demonstrates that regret can be distinguished from other emotions such as disappointment, anger, and sadness on the basis of its appraisals, experiential content, and behavioral consequences (W. W. Van Dijk & Zeelenberg, 2002a, 2002b; Zeelenberg & Pieters, 1999, 2004a).”
Envy and Its Consequences: Why It Is Useful to Distinguish between Benign and Malicious Envy (2016, background): “12253 outcome to be worse than expected, but regret arises when one blames oneself and disappointment arises when one blames the circumstances (Van Dijk & Zeelenberg, 2002).”