Coping: A Multidimensional, Hierarchical Framework of Responses to Stressful Consumption Episodes

By Adam Duhachek. 2005

500 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/c9d1492a8118b99de2c248a20a746fa6b8df5ca8

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Citations in the corpus

Beyond anger: A deeper look at consumer animosity (2015, unknown): “In effect, negative emotions prompt individuals to attempt to reduce their emotional distress and induce more favorable emotional states by engaging in coping processes (Duhachek, 2005).”
The psychology of appraisal: : Specific emotions and decision-making (2015, background): “Duhachek (2005) examined interactions between specific emotions and efficacy appraisals as drivers of distinct coping responses.”
Developing a community support model for tourism (2011, background): “development on the community with the aim reducing the levels of stress and bringing forth desirable emotional states (Duhachek, 2005).”
Newsfeed native advertising on Facebook: young millennials’ knowledge, pet peeves, reactance and ad avoidance (2019, background): “negative emotions they experience in the marketplace (Duhachek 2005).”
Explaining the link between technostress and technology addiction for social networking sites: A study of distraction as a coping behavior (2019, methodology): “As described and explained, distraction reflects the diversion of the individual’s attention from the stress creating activity by engaging in a different activity (Duhachek 2005; Traeger 2013; Wrosch et al. 2011).”
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective (2021, background): “Interestingly, this respondent indicates the importance of instrumental and emotional support; both are strategies aimed at helping individuals cope with negative situations (Duhachek, 2005).”
The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes (2012, background): “Numerous studies have investigated customer coping strategies in the face of service failures (Bhandari, Tsarenko, & Polonsky, 2007; Duhachek, 2005; Duhachek & Kelting, 2009; Moschis, 2007).”
Coping with a natural disaster: Losses, emotions, and impulsive and compulsive buying (2009, background): “While studies from other disciplines have linked event-induced stressful arousal to impulsive and compulsive behavior, and calls for additional research have been made (Duhachek 2005; Ridgway et al. 2006), this”
A transactional model of forgiveness in the service failure context: a customer‐driven approach (2011, background): “In relation to consumer research, Duhachek (2005)”
The Effects of Harm Directions and Service Recovery Strategies on Customer Forgiveness and Negative Word-of-Mouth Intentions (2015, background): “While past studies have comprehensively examined customer coping methods following service failure incidents (Bose and Ye, 2015; Duhachek, 2005; Gelbrich, 2010; Sengupta et al., 2015), consumer forgiveness as a coping strategy has been overlooked in service settings (Tsarenko and Tojib, 2011).”
Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters (2019, background): “Coping reactions may include, for example, approach or avoidance behavior, attention, rejection, or reactance, and have been found to differ significantly between emotions with different appraisal patterns (Duhachek 2005; Frijda et al. 1989).”