Self-service delight: Exploring the hedonic aspects of self-service

By Joel E. Collier, Donald C. Barnes. 2015

127 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0beb62bb47fe270647b55599b09fe11b1957422b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Aude Rychalski
2. S. Hudson

In Organizational Behavior and Human Resource Management

1. Aude Rychalski
2. S. Hudson

In Sociology and Political Science

1. Aude Rychalski
2. S. Hudson

Citations in the corpus

• Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context (2017, background): “…particularly of delight, in customer satisfaction and loyalty in hedonic services such as holidays or culinary experiences (Arnould & Price, 1993; Collier & Barnes, 2015; Hosany & Prayag, 2013), is a significant stream of research because customers approach these experienceswith expectations of…”