Patterns of tourists' emotional responses, satisfaction, and intention to recommend

By Sameer Hosany, Girish Prayag. 2013

375 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9a18156651d1e5273aa345eadc88a66371b3570d

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Citations in the corpus

Emotions in Tourism: Theoretical Designs, Measurements, Analytics, and Interpretations (2020, background): “…settings such as festivals (e.g., Lee 2014), shopping (Yuksel and Yuksel 2007), theme parks (Bigné, Andreu, and Gnoth 2005), holidays (Hosany and Prayag 2013), heritage sites (Prayag, Hosany, and Odeh 2013), scenic tourist attractions (e.g., L. Wang and Lyu 2019), and adventure tourism…”
Negative emotions in tourism: a meaningful analysis (2019, neutral): “…and the effect of emotions on tourists’ behaviour, particularly post-visit (e.g. Breitsohl & Garrod, 2016; Faullant, Matzler, & Mooradian, 2011; Hosany & Prayag, 2013; Prayag, Hosany, & Odeh, 2013; Prayag, Hosany, Muskat, & Del Chiappa, 2017) and pre-travel (Kwortnik & Ross, 2007), unveiling…”
Destination Personality: Scale Development And Validation (2018, background): “Second, most of the previous brand personality scales (BPSs) relied on retrospective studies, whereas a comprehensive research requires the responses of in situ tourists to build a valid and reliable scale (Hosany & Prayag, 2013).”
Current and potential methods for measuring emotion in tourism experiences: a review (2015, methodology): “…term that covers emotion, mood and feeling (Bagozzi, Gopinath, & Nyer, 1999; Cohen, Pham, & Andrade, 2008); while mood normally refers to an affective state with a low level of intensity, emotions are often described as more intense affective feelings (Cohen et al., 2008; Hosany & Prayag, 2013).”
Measuring Tourists’ Emotional Experiences (2015, background): “In addition, the scale meaningfully predicts tourist satisfaction and behavioural intentions (see Hosany and Gilbert 2010; Hosany and Prayag 2013; Prayag, Hosany, and Odeh 2013).”
Remembered experiences and revisit intentions: A longitudinal study of safari park visitors (2016, background): “Hosany and Prayag (2013) find that visitors experiencing positive affect are the most likely to display positive post consumption behaviours in a tourism context.”
Tourism satisfaction effect on general country image, destination image, and post-visit intentions (2015, background): “Finally, a perhaps most interestingly, while results from this study confirmed the existence of a significant interaction between tourism satisfaction, expected loyalty, and positive word of mouth toward the country as a tourism destination—as stated in previous research (Bignè et al., 2001; Chen an”
Customer experience, well-being, and loyalty in the spa hotel context: integrating the top-down & bottom-up theories of well-being (2019, background): “Hosany and Prayag (2013) pointed out that tourists with greater positive emotions present higher”
Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context (2017, background): “…of literature, the emotions investigated are mostly positive, although some studies look at negative or neutral emotions aswell, either as an indicator of a negative hedonic experience (e.g. Hosany & Prayag, 2013) or included as reverse indicators of positive emotions (Koenig-Lewis & Palmer, 2008).”
Emotions and visitors’ satisfaction at a museum (2014, background): “This suggests that future research is needed, based on the cognitive appraisal theory (Hosany, 2011; Hosany and Prayag, 2013), to better understand the causes of emotional responses.”
Destination loyalty modeling of the global tourism (2016, background): “If consumers' perceptions about these experiences are positive and pleasant, they would like to repeat them and become more loyal (Brakus, Schmitt, & Zarantonello, 2008; Hosany & Prayag, 2013).”