Rachel L.P. Tan

Marketing · 2000–2007

A researcher in the Science corpus: 2 papers; trusts 2 researchers and is trusted by 6 researchers here, as inferred from the citation graph.

Subfields

• Marketing — 7 citations into it; #1,948 of 6,289 by trust here, #1,334 by citations
• Organizational Behavior and Human Resource Management — 6 citations into it; #3,126 of 8,741 by trust here, #2,511 by citations

Whom Rachel L.P. Tan trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Anna S. Mattila
2. Jochen Wirtz

Who trusts Rachel L.P. Tan overall

1. J. Bigné
2. Anna S. Mattila
3. I. Lin
4. Jochen Wirtz

Papers from Rachel L.P. Tan's perspective

Ordered by how strongly the researchers Rachel L.P. Tan trusts endorse each paper. Same corpus, a different order for every researcher.

1. Affect, Appraisal, and Consumer Judgment
2. Individual Differences in Emotional Experience: Mapping Available Scales to Processes
3. Aesthetics and Professionalism of Virtual Servicescapes
4. Congruency of Scent and Music As a Driver of In-Store Evaluations and Behavior
5. Sometimes It Just Feels Right: The Differential Weighting of Affect-Consistent and Affect- Inconsistent Product Information
6. Customer-sales employee encounters: a dyadic perspective
7. Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors (Decision Sciences)
8. The Role of Consumption Emotions in the Satisfaction Response
9. Feelings as information: Implications for affective influences on information processing.
10. The role of preconsumption affect in postpurchase evaluation of services

Their papers

• The role of arousal congruency in influencing consumers' satisfaction evaluations and in‐store behaviors (2007) — 109 citations
• The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences (2000) — 350 citations