Aesthetics and Professionalism of Virtual Servicescapes

By Iris Vilnai-Yavetz, Anat Rafaeli. 2006

139 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sensory Systems, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/9db4e3f605d4a438a5bbcdad6014e6ceee46ab96

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Anna S. Mattila
2. Jochen Wirtz
3. Shaked Gilboa
4. Iris Vilnai-Yavetz
5. Rachel L.P. Tan
6. Yao-Chin Wang
7. C. Tsai
8. L. Andreu

In Sensory Systems

1. Yao-Chin Wang

Citations in the corpus

• The Effect of Servicescape Cleanliness on Customer Reactions (2010, background): “Research has shown that the servicescape influences social interactions in service contexts (Vilnai-Yavetz & Rafaeli, 2006), and that these interactions in turn influence customer reactions (Tombs & McColl-Kennedy, 2003).”
• The role of arousal congruency in influencing consumers' satisfaction evaluations and in‐store behaviors (2007, background): “Subjects were then exposed to a video clip in which the actual arousal of the store environment was manipulated at three levels (high, moderate, low).”
• Experiential value in branding food tourism (2017, background): “Vilnai-Yavetz and Rafaeli (2006) showed that good aesthetic perceptions can generate feelings of pleasantness, service satisfaction, and the intention to reuse that service.”