The mediating role of psychological contract violation on the relations between psychological contract breach and work‐related attitudes and behaviors
By Mark M. Suazo. 2009
213 citations recorded by the source corpus.
– The purpose of this paper is to examine the role of psychological contract violation (PCV) as a mediating variable in the relations between psychological contract breach (PCB) and work‐related attitudes and behaviors. In addition, this study aims to expand the generalizability of psychological contract theories by examining service‐oriented employees rather than a population of managers as in most research on PCB., – A survey was administered to 196 service‐oriented employees working in the USA. Factor analyses (principal components, varimax rotation) were conducted on all the variables in the study to determine the factorial independence of the constructs. Hierarchical multiple regression analyses were conducted to test the main effects and mediating hypotheses., – The findings are consistent with the proposed mediation model of the study. PCV was found to fully mediate the relations between PCB and job satisfaction, organizational commitment, intentions to quit, perceived organizational support, service delivery, service‐oriented organizational citizenship behavior, and participation service‐oriented organizational citizenship behavior. PCV was found to partially mediate the relation between PCB and loyalty service‐oriented organizational citizenship behavior. PCV was not found to mediate the relation between PCB and in‐role job performance., – The use of a cross‐sectional non‐experimental design does not allow for definitive conclusions regarding causality and there is a possibility that the results may be influenced by common method variance., – Managers need to carefully consider and manage the psychological contracts of their subordinates from a cognitive perspective (PCB) and an affective perspective (PCV)., – The paper empirically examines the PCB‐PCV Outcomes model using a sample of service‐oriented employees.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/fd9bfd092fac33962ba11dabe6a3c4de7227e9f7
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In Organizational Behavior and Human Resource Management
- M. Bolino
- W. H. Turnley
- Mark M. Suazo
- G. Notelaers
- Carlos-María Alcover
- Ramón Rico
- E. F. Stone-Romero
- Denise Salin
In Sociology and Political Science
- G. Notelaers
- M. Bolino
- Denise Salin
- Mark M. Suazo
- W. H. Turnley
- Staale Einarsen
- E. F. Stone-Romero
- Carlos-María Alcover
Citations in the corpus
- The effect of exposure to bullying on turnover intentions: the role of perceived psychological contract violation and benevolent behaviour (2017, background): “Breaches are likely to result in feelings of betrayal, and studies have demonstrated that the feeling of violation is an important mediator between contract breach and negative outcomes (e.g. Suazo, 2009; Zhao et al., 2007).”
- Understanding the changing nature of psychological contracts in 21st century organizations (2017, background): “…them (i.e., PC breach), and that a complex interpretation process intercedes between the two (Lester et al., 2002; E. W. Morrison & Robinson, 1997; Suazo, 2009; Zhao et al., 2007), we offer an additional proposition: Proposition 14: PC breach by proximal organizational agents (e.g., direct…”
- Implications of psychological contract breach: A perceived organizational support perspective (2011, background): “However, efforts to expand their model have been undertaken by Suazo (2009)”