Towards an operations strategy for product-centric servitization

By Tim S. Baines, H. Lightfoot, Joe Peppard, Mark A. Johnson, Ashutosh Tiwari, Essam Shehab, Morgan Swink. 2009

459 citations recorded by the source corpus.

Subfields: Management Information Systems, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/f965acb94a031da3e3f149a6b8b346f434646210

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

In Marketing

In Organizational Behavior and Human Resource Management

Citations in the corpus

Investigating the linkages between service types and supplier relationships in servitized environments (2014, background): “Few works, instead, have considered resorting to external parties for providing services in servitized environments (e.g. Mathieu, 2001b; Davies et al., 2007; Nordin, 2008; Kowalkowski et al., 2011) and only recent studies have explicitly dealt with buyer–supplier relationships in the provision of P”
Performance-based contracting: a literature review and future research directions (2015, background): “Specifically, PBC is highly relevant in the context of servitisation of manufacturing; a prominent topic within the OSM field (Baines et al. 2009).”
Servitization within manufacturing: exploring the provision of advanced services and their impact on vertical integration (2011, background): “Supporting such services demands, however, that the manufacturer adopts new and alternative practices and technologies to those traditionally associated with production operations ( Baines et al. , 2009”
Product biographies in servitization and the circular economy (2017, unknown): “…service provision face challenges in terms of organisational structure (Galbraith, 2002; Raddats & Burton, 2011; Gebauer, Edvardsson, Gustafsson, & Witell, 2010) and in developing functional strategies, for example in marketing and operations (Matthyssens & Vandenbempt, 2008; Baines et al., 2009).”
Beyond the service factory: Service innovation in manufacturing supply networks (2013, background): “Recognising this type of problem, recent studies have examined the challenges for manufacturers in shifting into the less familiar territory of services, with the differences in customer relationships and associated operations strategy this entails (Baines et al., 2009).”
Performance-based contracting in service supply chains: a service provider risk perspective (2014, result): “in line with trends both in manufacturing (Baines et al., 2009)”
Any way goes : Identifying value constellations for service infusion in SMEs (2013, background): “1 The empirical phenomenon by which manufacturing firms increase their focus on service also has been referred to as the emergence of “product–service systems” (Stoughton & Votta, 2003; Tukker & Tischner, 2006) and “servitization” (Baines et al., 2009; Neely, 2008; Vandermerwe & Rada, 1988).”
Buyer‐supplier relationships in a servitized environment: An examination with Cannon and Perreault's framework (2012, background): “The servitization research to date has been mainly focused on researching servitization from the perspective of a single organization, examining factors such as operations strategy (Baines et al., 2009; Spring and Araujo, 2009), organizational transformation (Martinez et al.”
Servitization of the manufacturing firm: exploring the operations practices and technologies that deliver advanced services (2013, background): “Concept of servitization and advanced services Servitization is the term given to a transformation where manufacturers increasingly offer services that are tightly coupled to their products (Baines et al., 2007).”