Servitization of the manufacturing firm: exploring the operations practices and technologies that deliver advanced services

By Tim S. Baines, H. Lightfoot. 2013

510 citations recorded by the source corpus.

Subfields: Management of Technology and Innovation, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/b01df238455cc9d99c6d410e28ed2745d8f40d6d

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Citations in the corpus

Transforming provider-customer relationships in digital servitization: A relational view on digitalization (2020, background): “Similar to discussions on different degrees of product–service integration, Base, Intermediate-, and Advanced services (Baines & Lightfoot, 2013), opting for the highest level of advanced services is not always the best option for all companies (Kowalkowski, Gebauer, Kamp, & Parry, 2017).”
Organizing for digital servitization: A service ecosystem perspective (2019, background): “Remote monitoring of product location, condition, and use is essential if manufacturers are to base new business models on advanced services (Baines & Lightfoot, 2013).”
Transformational shifts through digital servitization (2020, unknown): “For example, new outputbased asset efficiency services such as remote monitoring and software customization depend crucially on data analytics (Ulaga & Reinartz, 2011) and on exploiting field data such as product location, condition, and use (Baines & Lightfoot, 2013).”
Exploring How Usage-Focused Business Models Enable Circular Economy through Digital Technologies (2018, methodology): “Therefore, companies have a great opportunity to gain knowledge on how customers are using products, achieving a closer proximity with them [52], and thus transforming the interactions between manufacturer and their customers from negotiation to communication [12,19,56].”
Only the Brave: Product Innovation, Service Business Model Innovation, and Their Impact on Performance (2016, background): “Others questioned whether firms, out of necessity, need to ‘go all the way’ and may simply prefer to retain the product-oriented business model (Baines and Lightfoot 2013).”
Territorial servitization: Exploring the virtuous circle connecting knowledge-intensive services and new manufacturing businesses (2017, background): “In enhancing their competitive advantage manufacturers have shifted their focus from products to integrated solutions, containing both product and service offerings (Matthyssens & Vandenbempt, 2008; Baines & Lightfoot, 2014).”
The role of digital technologies for the service transformation of industrial companies (2018, background): “Baines and Lightfoot (2013) identify the core functions in delivering advanced services and suggest that the traditional information systems of manufacturers should be extended with capabilities such as monitoring, transmitting, storing, analysing and interpreting data.”
Challenges in supply chain redesign for the Circular Economy: a literature review and a multiple case study (2018, background): “Under a payper-copy BM, if a printer breaks down, the supplier bears the repair cost, not the user (who pays a fixed cost that includes maintenance) Baines and Lightfoot (2013); Barquet et al. (2013); Krikke (2011); Linder and Williander (2017); Mont (2008); Saidani et al. (2018); Tukker (2015)”