Buyer‐supplier relationships in a servitized environment: An examination with Cannon and Perreault's framework

By Marko Bastl, Mark A. Johnson, H. Lightfoot, S. Evans. 2012

188 citations recorded by the source corpus.

Subfields: Management of Technology and Innovation, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/923a229fe2e02fc6714f36fc5fbc9b6b83b9717d

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In Management of Technology and Innovation

In Marketing

In Organizational Behavior and Human Resource Management

Citations in the corpus

Framing the servitization transformation process: A model to understand and facilitate the servitization journey (2020, background): “Spring and Araujo (2013) stress the continuously emergent and exploratory nature of the shift to service, and conceptualise the restless firm – in conjunction with its restless network counterparts – which is (Bastl et al., 2012) Shifts towards user process-oriented services on the creation of a pus”
Investigating the linkages between service types and supplier relationships in servitized environments (2014, background): “This conclusion is also supported by Bastl et al. (2012), who compared the expected characteristics of buyer–supplier relationships derived from the literature with the findings of an in-depth case study.”
The role of digital technologies for the service transformation of industrial companies (2018, background): “The literature on service transformation has debated on the internal versus external development path for the development of organisational capabilities (Kowalkowski, Kindström, and Witell 2011) as well as on supplier relationships for service delivery (Bastl et al. 2012; Saccani, Visintin, and Rapa”
Integrating the Supply Chain … 25 years on (2016, background): “The limitations of supply chain models based on “linear” physical flows have been exposed (e.g. Choi and Wu, 2009; Bastl et al., 2012) and new phases of networked supply chains have developed.”
“Futurizing” smart service: implications for service researchers and managers (2015, background): “In particular, there is a perceived need for changes in the way the organization interacts with customers in information exchange, organizational linkages, legal bonds, cooperative norms and buyer and supplier adaptation (Bastl et al., 2012).”
Performance-based contracting: a literature review and future research directions (2015, background): “The servitisation literature, however, has underplayed contractual relations and incentive alignment across the supply chain (Bastl et al. 2012).”