Collaborative crafting in call centre teams

By G. Mcclelland, D. Leach, C. Clegg, Ian McGowan. 2014

100 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/f5c4245e014e984c88fbc511932bc48add370924

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. M. Tims
2. Arnold B. Bakker
3. Sharon K. Parker
4. Evangelia Demerouti
5. Jae Young Lee
6. Won‐Moo Hur
7. Yunsoo Lee
8. Daantje Derks

In Social Psychology

1. M. Tims
2. Arnold B. Bakker
3. Sharon K. Parker
4. Jae Young Lee
5. Won‐Moo Hur
6. Yunsoo Lee
7. Evangelia Demerouti
8. A. Rodríguez-Muñoz

Citations in the corpus

• Coworker support as a double-edged sword: a moderated mediation model of job crafting, work engagement, and job performance (2020, background): “…positive association between job crafting and work engagement (e.g. Bakker et al., 2012, 2016; Demerouti, Bakker, & Gevers, 2015, Demerouti, Bakker, & Halbesleben, 2015; McClelland et al., 2014; Tims et al., 2012, 2013) and between work engagement and job performance (e.g. Christian et al., 2011).”
• Does employees’ spirituality enhance job performance? The mediating roles of intrinsic motivation and job crafting (2020, background): “A number of studies have already examined the positive effect of job crafting on job performance (e.g., Demerouti et al. 2015; Leana et al. 2009; McClelland et al. 2014; Tims et al. 2012, 2015).”
• Job Crafting and Performance: Literature Review and Implications for Human Resource Development (2018, methodology): “Performance was measured using self-reported data in most studies, but some researchers used supervisor-rated (e.g., Bizzi, 2017; Demerouti et al., 2015; McClelland et al., 2014; Vogel, Rodell, & Lynch, 2016) or colleague-rated (e.g., Bakker et al., 2012; Tims et al., 2012) performance data.”
• How coworkers attribute, react to, and shape job crafting (2019, background): “Other studies have similarly identified positive outcomes of collaborative crafting (McClelland et al., 2014; Tims et al., 2013b), with some attention also being given to antecedents of collaborative crafting (e.g., innovative team climate and selfefficacy for teamwork; Mäkikangas et al., 2017).”
• Modelling job crafting behaviours: Implications for work engagement (2016, background): “, 2013a), UK (McClelland et al., 2014) and the USA (Leana et al.”