Gerson Tontini

2007

A researcher in the Science corpus: 1 paper; trusts 5 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Whom Gerson Tontini trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Barry Berman
  2. E. Anderson
  3. Shueh-Chin Ting

Papers from Gerson Tontini's perspective

Ordered by how strongly the researchers Gerson Tontini trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Strengthening the Satisfaction-Profit Chain
  2. The asymmetrical and non-linear effects of store quality attributes on customer satisfaction
  3. How to Delight Your Customers
  4. Integrating Kano's model in the planning matrix of quality function deployment
  5. Should we delight the customer?
  6. Service quality perceptions and patient satisfaction: a study of hospitals in a developing country. (Social Science & Medicine (1967))
  7. Prospect theory: An analysis of decision under risk Econometrica 47
  8. Economic Control of Quality of Manufactured Product.
  9. An examination of the antecedents and consequences of customer satisfaction.
  10. Customer frustration in loyalty programs

Their papers