Lai-Kow Chan

Management Science and Operations Research · 2002–2005

A researcher in the Science corpus: 3 papers; trusts 1 researcher and is trusted by 2 researchers here, as inferred from the citation graph.

Subfields

• Management Science and Operations Research — 5 citations into it

Whom Lai-Kow Chan trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Kenneth A. Bollen
2. Stuart J. Barnes
3. Tor Wallin Andreassen
4. Min Xie

Who trusts Lai-Kow Chan overall

1. Haiyan Song
2. R. van der Veen
3. Yan-Qun He
4. Songshan (Sam) Huang
5. Gang Li

Papers from Lai-Kow Chan's perspective

Ordered by how strongly the researchers Lai-Kow Chan trusts endorse each paper. Same corpus, a different order for every researcher.

1. Book Review : Structural Equations with Latent Variables Kenneth A. Bollen New York: Wiley, 1989, 514 pp., approx. $44.95
2. An Evaluation of Cyber-Bookshops: The WebQual Method (International Journal of Electronic Commerce)
3. An analytic model to quantify strategic service vision
4. An integrated approach to innovative product development using Kano’s model and QFD
5. Fuzzy Multiple Attribute Decision Making - Methods and Applications
6. Antecedents to satisfaction with service recovery
7. Application of new fuzzy-weighted average (NFWA) method to engineering design evaluation
8. Quality function deployment: A literature review (European Journal of Operational Research)
9. Integrating Kano's model in the planning matrix of quality function deployment
10. Service quality perceptions and patient satisfaction: a study of hospitals in a developing country. (Social Science & Medicine (1967))

Their papers

• A systematic approach to quality function deployment with a full illustrative example (2005) — 418 citations
• Consumer satisfaction index: new practice and findings (2003) — 169 citations
• Quality function deployment: A literature review (2002) — 1,121 citations