Anxiety, burnout and coping styles in general hospital staff exposed to workplace aggression: A cyclical model of burnout and vulnerability to aggression

By S. Winstanley, R. Whittington. 2002

198 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/ea43daad6f8039782b98ae6c445b7b5ada45ec88

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. H. Ben-Zur
2. Karl Aquino
3. Dana Yagil
4. Jaclyn Koopmann
5. Stefan Thau
6. Mo Wang
7. Kenneth S. Shultz

In Organizational Behavior and Human Resource Management

1. Yihao Liu
2. Yifan Song
3. Jaclyn Koopmann
4. H. Ben-Zur
5. Karl Aquino
6. Dana Yagil
7. Stefan Thau
8. Mo Wang

In Sociology and Political Science

1. Stefan Thau
2. Dana Yagil
3. Yihao Liu
4. Yifan Song
5. Karl Aquino
6. H. Ben-Zur
7. Mo Wang
8. Jaclyn Koopmann

Citations in the corpus

• Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model (2015, background): “According to Winstanley and Whittington (2002), state burnout may make service employees more likely targets of customer mistreatment.”
• Workplace victimization: aggression from the target's perspective. (2009, background): “…et al. 2005, Quine 2001, Tepper 2000, Vartia & Hyyti 2002) and life satisfaction (Tepper 2000), shame (Hallberg & Strandmark 2006, Lewis 2004), fear (Rogers & Kelloway 1997), and emotional exhaustion (Goldberg & Grandey 2007, Grandey et al. 2007, Tepper 2000, Winstanley & Whittington 2002).”
• The relationship between empowerment, aggressive behaviours of customers, coping, and burnout (2005, background): “Winstanley and Whittington (2002) found that customer aggression was related to emotional exhaustion and depersonalization in hospital staff.”