Factors for Successful e‑Government Adoption: a Conceptual Framework

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From e-commerce to social commerce: A close look at design features (2013, methodology): “More specifically, ease of use refers to the degree to which users perceive that using the particular system can achieve their performance (Kumar et al. 2007).”
Adoption of e-government services in Turkey (2017, background): “That “frequent usage of government services” is an important aspect of the e-government adoption because, the authors argued, the success of e-government adoption could not be measured by citizens' one time usage (Kumar et al., 2007).”