Measuring Factors that Influence the Success of Internet Commerce

By Gholamreza Torkzadeh, Gurpreet Dhillon. Information systems research, 2002

656 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/ccae493bd1de01951fc414d8cfbdba8078f0f854

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

A methodology for construct development in MIS research (2005, background): “In MIS studies, domain definitions have derived from a variety of sources, including pre-existing philosophies (Bailey & Pearson, 1983; Torkzadeh & Dhillon, 2002), personnel surveys (Segars & Grover, 1998), focus groups (Smith et al ., 1996), and most commonly, literature reviews (Venkatraman,…”
Mobile Games: Analyzing the Needs and Values of the Consumers (2010, background): “Similarly, Trust toward different stakeholders, as in our fifth component, has been identified to have had great importance in a number of earlier studies (e.g., Siau et al. 2004;Torkzadeh and Dhillon 2002).”
Repurchase intention in B2C e-commerce - A relationship quality perspective (2011, background): “Customer perceptions of order processing is important in influencing e-commerce success [23].”
A consumer perspective of E-service quality (2005, background): “Torkzadeh and Dhillon [123] identified convenience as one of the success factors in e-commerce.”
Interpreting Dimensions of Consumer Trust in E-Commerce (2003, background): “Opportunities exist to empirically test the propositions presented in the paper and develop measure of consumer trust in E-commerce.”
Measuring the Performance of Information Systems: A Functional Scorecard (2005, background): “…of new items to measure the IS function’s performance in seven new areas: ERP [51], knowledge management [45, 64, 97], electronic business [9, 55], customer relationship management [39], supply chain management [37], electronic commerce [22, 33, 102], and organizational learning [86, 100].”
Understanding online customer repurchasing intention and the mediating role of trust – an empirical investigation in two developed countries (2009, background): “0.71 0.67 Perceived capability of order fulfilment (1-Strongly disagree–7 Strongly agree) (New items based on Butler, 1991; Torkzadeh & Dhillon, 2002).”
Trust and TAM in Online Shopping: An Integrated Model (2003, neutral): “Agarwal and Venkatesh 2002; Aladwani and Palvia 2002; Loiacono 2000; Palmer 2002; Ranganathan and Ganapathy 2002; Torkzadeh and Dhillon 2002) as predictors of consumer acceptance.”
Inexperience and experience with online stores: the importance of TAM and trust (2003, background): “…[39], and web design issues such as download delay, navigability, information content, interactivity, response time, website personalization,Internet shipping errors, convenience, customer relations, informational fit to task, intuitiveness, and visual appeal [3], [4], [46], [58], [60], [78].”
Value‐driven Internet shopping: The mental accounting theory perspective (2010, background): “Items for convenience were adapted from Torkzadeh and Dhillon (2002) and Childers et al. (2001).”
Managing Citizens' Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust (2016, background): “In the context of online consumer behavior, convenience has been shown to be a key consideration in consumers’ decisions to purchase through online channels rather than conventional store outlets (Torkzadeh and Dhillon 2002).”
Value‐focused assessment of information system security in organizations (2006, background): “Although Keeney (1999) did not engage in any form of validation of results, Torkzadeh & Dhillon (2002) considered content validity of the instrument emerging from Keeney’s research to be an important step.”