Interpreting Dimensions of Consumer Trust in E-Commerce

By Sandy C. Chen, Gurpreet Dhillon. Inf. Technol. Manag., 2003

597 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/bed4121463cd419c1539964220d44f8d3747b9ae

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Risk, trust, and the interaction of perceived ease of use and behavioral control in predicting consumers' use of social media for transactions (2018, background): “…and trust in relation to online environment likely influence decision making and ultimately behavior intentions (Benson et al., 2015; Chen & Dhillon, 2003; George, 2004; Ha & Stoel, 2009; Hansen et al., 2004; Liu et al., 2004; McKnight, Choudhury, & Kacmar, 2002; Saridakis, Benson,…”
E-fulfillment and multi-channel distribution - A review (2006, background): “In particular, a well-established brand name helps build trust with the customer, which is essential for online sales (Chen and Dhillon, 2003).”
The effects of buyer identification and purchase timing on consumers’ perceptions of trust, price fairness, and repurchase intentions (2004, background): “…of building trust in online transactions, much of the focus on trust has been on its importance in obtaining consumer business over the Internet and on its role in reducing consumer concerns over privacy and perceived transaction risks (Chen & Dhillon, 2003; Urban, Sultan, & Qualls, 2000).”
How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust (2010, methodology): “This categorization is founded on a framework developed by Chen and Dhillon (2003).”
Modelling and testing consumer trust dimensions in e-commerce (2017, background): “Chen and Dhillon (2003) presented a conceptual model for instituting consumer trust in internet vendors, which establishes a conceptual basis for undertaking empirical work on consumer trust in e-commerce.”
Extending the two‐stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011, background): “While these three dimensions have traditionally been applied to trust in humans, researchers (e.g. McKnight et al ., 2002; Chen & Dhillon, 2003) have adapted these trust dimensions to reﬂect trust in non-humans (e.g. Web sites and e-commerce).”
The Different Effects of Online Consumer Reviews on Consumers' Purchase Intentions Depending on Trust in Online Shopping Mall: An Advertising Perspective (2011, background): “Moreover, a firm’s reputation is important in influencing a consumer’s trust toward the firm (Chen and Dhillon, 2003).”
Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model (2016, background): “In other words, the definition of trust still has not been precisely defined and explained due to its complex nature and the rapidly changing environment (Chen and Dhillon, 2003; Hanafizadeh et al., 2014a).”
Perceived interactivity leading to e-loyalty: Development of a model for cognitive-affective user responses (2009, background): “In e-commerce environments numerous researchers have aimed to unravel the complexities of trust (Bhattacherjee, 2002; Casalo et al., 2007; Chen and Dhillon, 2003; Gefen, 2000; Gefen et al., 2003; Koufaris, 2002).”
A conceptual model of trust in the online environment (2007, background): “Trust can benefit companies by reducing their transaction costs, increasing their flexibility and efficiency, and helping them to design their future marketing plans or strategies more accurately ( Chen and Dhillon, 2003”
Literature derived reference models for the adoption of online shopping (2005, background): “A number of studies conceptualized trust as an overall construct: the trustor is willing to be vulnerable to the action of the trustee [27,44,85] or a general belief that the trustee can be trusted [15,36,41].”
The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator (2008, background): “A web site is perhaps the only way an online store communicates with its customers (Chen and Dhillon, 2003).”