Trust and TAM in Online Shopping: An Integrated Model

By David Gefen, Elena Karahanna, Detmar W. Straub Jr.. MIS Q., 2003

9,180 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/e2e86748e6abeb7c1077ee7a93029fa4d7843d70

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

The impact of the multi-channel retail mix on online store choice: : Does online experience matter? (2015, background): “Consumers, who start buying a specific product in the online channel, can be uncertain about their online purchase decision (Gefen et al. 2003).”
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture (2008, background): “In recent years, trust has become increasingly recognized for its essential role in encouraging consumers to adopt online modes of commerce [28, 29, 58, 66].”
Antecedents of the adoption of the new mobile payment systems: The moderating effect of age (2014, background): “Gefen, Karahanna, and Straub (2003) obtain a behavioral model that combines the antecedents based on trust with those based on the characteristics of Davis et al.’s (1989) TAM model.”
Citizen adoption of electronic government initiatives (2004, methodology): “This study integrates constructs from established models in electronic commerce literature –TAM ([12], [14], [29], [33]), DOI ([41]) and Web trust ([3], [12], [26]) -into a parsimonious model of the fundamental elements of e-government adoption.”
E-government adoption: A cultural comparison (2008, background): “Recent studies of online behavior emphasize the importance of including trust in adoption models to gain a more comprehensive understanding of user acceptance of electronic services (Gefen et al. 2003; Gefen et al. 2005; Holsapple and Sasidharan 2005; Pavlou 2003; Pavlou and Fygenson 2006; Van Slyke”
On being attractive, social and visually appealing in social media: The effects of anthropomorphic tourism brands on Facebook fan pages (2018, neutral): “…multiple-item scales for measuring experiential flow (Gao & Bai, 2014), fan page engagement (Jahn & Kunz, 2012), hedonic and utilitarian value (Wang, Baker, Wagner, & Wakefield, 2007), and behavioural intentions (Gefen, Karahanna, & Straub, 2003) (see Appendix A and B for the full list of items).”
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective (2006, background): “For example, Gefen, Karahanna, and Straub developed an integrated model of trust and TAM [32].”
Technology, Humanness, and Trust: Rethinking Trust in Technology (2015, methodology): “Researchers have also used social presence theory to investigate online marketing and e-commerce websites (Gefen & Straub, 2003; Kumar & Benbasat, 2006).”
B2C e-commerce web site quality: an empirical examination (2005, background): “Trust is an expectation that the e-vendor will not behave opportunistically by taking advantage of the situation (Gefen et al., 2003).”
Mobile Banking Adoption: An Examination of Technology Acceptance Model and Theory of Planned Behavior (2013, methodology): “This relationship has also been validated in online technology context (Gefen and Straub, 2003; Gefen et al., 2003; McCloskey, 2006; McKechnie et al., 2006; Moon and Kim, 2001; Morosan and Jeong, 2008).”