Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price

By Kisang Ryu, Heesup Han. 2010

794 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/a2d96cdc8cd2ffecb9143b95d61845ca1c1d17f7

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

In Organizational Behavior and Human Resource Management

Citations in the corpus

Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry (2016, background): “The significance of constructing a good-looking physical environment has received high emphasis from several scholars and restaurants‟ managers considering it as an important factor for reinforcing and increasing the satisfaction of customers in the hospitality industry (Ryu & Han, 2010).”
Satisfaction and revisit intentions at fast food restaurants (2020, result): “Food quality is positively associated with revisit intention; this result as well corresponds to a previous study [24].”
Effects of Restaurant Satisfaction and Knowledge Sharing Motivation on eWOM Intentions (2017, methodology): “Hierarchical regression analysis was suggested by Baron and Kenny (1986) as an appropriate method to test moderating effects and was adopted by many researchers (Ha & Jang, 2010; Lin & Chen, 2013; Ryu & Han, 2010).”
The Influence of Hotel Price on Perceived Service Quality and Value in E-Tourism (2014, methodology): “Ryu and Han (2010) use online review data to show that quality of service and the physical environment are significant determinants of customer satisfaction in quick-casual restaurants.”
Understanding the Impact of Online Reviews on Hotel Performance (2017, background): “…heavily focused on their impact on consumer perceptions and decision-making processes (Liu and Park 2015; Pantelidis 2010; Park and Nicolau 2015; Ryu and Han 2010; Zhang et al. 2010), but less has investigated the impact of consumer reviews on business performance (Duverger 2013; Ye et al.…”
Integrating Altruism and the Theory of Planned Behavior to Predict Patronage Intention of a Green Hotel (2015, neutral): “Similarly, process can be also found in many studies, such as Cheng and Cho (2011), Han and Ryu (2009), Karande and Magnini (2011), Kim and Ok (2010), Morosan (2012), Phillips and Jang (2012), and Ryu and Han (2010).”
Antecedents and Outcomes of Hospitality Loyalty (2016, background): “Although price has been found to affect loyalty directly (Yang & Lau, 2015) or moderate the effects of other variables (Ryu & Han, 2010), it is most often treated as an indirect antecedent mediated through satisfaction.”
The value–belief–emotion–norm model: investigating customers’ eco-friendly behavior (2017, background): “Purchase intention (Ajzen, 1991; Han & Back, 2008; Ryu & Han, 2010) (Extremely disagree [1] – Extremely agree [7]) I am willing to travel with an environmentally responsible cruise when deciding on cruise travel in the future.”