How functional, psychological, and social relationship benefits influence individual and firm commitment to the relationship
By J. Sweeney, D. Webb. 2007
135 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/c0639d911f21222ecfc586a3ddf28a035f8a1c9f
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In Organizational Behavior and Human Resource Management
In Social Psychology
In Sociology and Political Science
Citations in the corpus
- An Investigation of Passengers’ Psychological Benefits from Green Brands in an Environmentally Friendly Airline Context: The Moderating Role of Gender (2017, background): “Psychological benefits refer to “feelings of trust or confidence in the other party that result in greater peace of mind” [16].”
- Consequences of psychological benefits of using eco-friendly services in the context of drone food delivery services (2019, background): “Psychological benefits can be defined as “feelings of trust or confidence in the other party that result in greater peace of mind” (Sweeney & Webb, 2007, p. 476).”
- Generating positive word‐of‐mouth in the service experience (2011, background): “Indeed, prior research suggests that functional benefits and quality are positively related to relational outcomes such as satisfaction and overall commitment to the firm (Caceres and Paparoidamis, 2007; Sweeney and Webb, 2007).”
- From customer value to repurchase intentions and recommendations (2008, background): “Sweeney and Webb (2007) categorized indirect benefits as social, psychological, and direct benefits as functional.”