Coping With Negative Emotions in Purchase-Related Situations

By Sunghwan Yi, H. Baumgartner. 2004

403 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/beab4d3107848fc12126f68fbab37637141a2614

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In Organizational Behavior and Human Resource Management

In Social Psychology

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Citations in the corpus

Informational Properties of Anxiety and Sadness, and Displaced Coping (2006, background): “Mittal 2005; Raghunathan and Corfman 2004; Tiedens and Linton 2001; Yi and Baumgartner 2004; Zeelenberg and Pieters 2004).”
Emotions that Drive Consumers Away from Brands: Measuring Negative Emotions Toward Brands and Their Behavioral Effects (2012, positive): “Scholars have examined specific negative emotions generated by products (Laros & Steenkamp, 2005; Nyer, 1997), services (Bougie, Pieters, & Zeelenberg, 2003; Soscia, 2007; Zeelenberg & Pieters, 1999; 2004), and purchase-related situations (Dahl, Manchanda, & Argo, 2001; Yi & Baumgartner, 2004).”
The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes (2012, background): “However, few investigations have examined the role of implicit consumers characteristics when they deal with negatively induced service incidents (Gabbott, Tsarenko, & Mok, 2011; Kidwell, Hardesty, & Childers, 2008; Yi & Baumgartner, 2004).”
Anger, frustration, and helplessness after service failure: coping strategies and effective informational support (2010, background): “Vindictive complaining is an aggressive type of “voice response” in Singh’ s( 1988) taxonomy: it is a direct form of retaliation that aims to castigate an organization (Hibbard et al. 2001) and to force employees to change their minds ( Yi and Baumgartner 2004 ).”
Causes and consequences of emotions on consumer behaviour: A review and integrative cognitive appraisal theory (2007, background): “For example, agency has been linked to different coping strategies in response to product failures ( Yi and Baumgartner, 2004”
Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting (2008, methodology): “Consistent with previous research (Rust & Zahorik, 1993; Yi & Baumgartner, 2004; Zeelenberg & Pieters, 2004), disappointment or regret was also linked to enhanced likelihood of complaining, switching, and spreading negative WOM.”
I felt low and my purse feels light: depleting mood regulation attempts affect risk decision making (2009, methodology): “It has been shown that people set a mood repair goal and therefore engage in active attempts to regulate their mood whenever they experience negative affect (Mayer & Gaschke, 1988; Mayer et al., 1991; Morris & Reilly, 1987; Thayer et al., 1994; Yi & Baumgartner, 2004 ).”