Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak

By Eleonora Pantano, Gabriele Pizzi, Daniele Scarpi, Charles Dennis. Journal of business research, 2020

655 citations recorded by the source corpus.

The COVID-19 pandemic (that started in early 2020) is causing several disruptions in the short- and mid-term, to which businesses have to adapt. Some retailers have reacted to the emergency immediately, displaying a plethora of different intervention types. The authors aim to synthesize the challenges that retailers are facing during the COVID-19 emergency. We do this from the perspective of both consumers and managers, with the goal of providing guidelines on and examples of how retailers can handle this unprecedented situation.

Subfields: Economics and Econometrics, Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/bac4a439c7c209abd19623f0305fd16902b7c4e2

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Citations in the corpus

How would the COVID-19 pandemic reshape retail real estate and high streets through acceleration of E-commerce and digitalization? (2021, background): “Disasters and crisis have huge impacts on consumption behaviours amongst other aspects (Ballantine et al., 2014; Larson & Shin, 2018; Pantano et al., 2020; Sheu& Kuo, 2020).”
Changes in Consumers’ Purchase Patterns as a Consequence of the COVID-19 Pandemic (2021, background): “[31] synthesized the challenges of traders during the pandemic era and offered a plethora of various intervention models.”
Managing the effectiveness of e-commerce platforms in a pandemic (2020, neutral): “Pantano et al. (2020) indicated that while the Covid-19 pandemic has produced anxiety, depression and stress in society, consumers are increasingly purchasing products and services through online platforms as they perceived the safety offered by the Internet and online technologies.”
The Impact of Corporate Governance on Firm Performance During The COVID-19 Pandemic: Evidence from Malaysia (2021, neutral): “For example, although demand in certain industries such as grocery shops has increased in the pandemic’s early weeks, other industries like hospitality and airline have collapsed (Pantano et al., 2020).”
Mobile shoppers’ response to Covid-19 phobia, pessimism and smartphone addiction: Does social influence matter? (2021, background): “Due to strict containment measures and protocols, consumers have had to move to online shopping, home deliveries or cashless payments, which they had not considered before (Pantano et al., 2020).”
Online Shopping Motives during the COVID-19 Pandemic—Lessons from the Crisis (2020, background): “, unemployment and poverty among the employees of the involved production sites [17].”
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective (2021, background): “In the context of Covid‐ 19, many retail companies are facing extra operational costs and the challenge to adapt their service delivery to accommodate larger demand and customers' new needs (Pantano et al., 2020).”