Michelle Willis

Organizational Behavior and Human Resource Management · 2021

A researcher in the Science corpus: 1 paper; trusts 2 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Michelle Willis trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Dmitry A. Ivanov
  2. F. Eggers

Papers from Michelle Willis's perspective

Ordered by how strongly the researchers Michelle Willis trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  2. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
  3. Predicting the impacts of epidemic outbreaks on global supply chains: A simulation-based analysis on the coronavirus outbreak (COVID-19/SARS-CoV-2) case (Transportation Research Part E: Logistics and Transportation Review)
  4. Technology infusion in service encounters
  5. The impact of technology on the quality-value-loyalty chain: A research agenda
  6. Consumer Choice Behavior in Online and Traditional Supermarkets: The Effects of Brand Name, Price,
  7. Fix It or Leave It? Customer Recovery from Self-service Technology Failures
  8. Customer betrayal and retaliation: when your best customers become your worst enemies
  9. When does negative brand publicity hurt? The moderating influence of analytic versus holistic thinking
  10. Resistance to Medical Artificial Intelligence (Journal of Consumer Research)

Their papers