Wilson Ozuem

Marketing · 2020–2021

A researcher in the Science corpus: 2 papers; trusts 3 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Wilson Ozuem trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Dmitry A. Ivanov
  2. F. Eggers
  3. A. Dubois
  4. Dennis A. Gioia
  5. Mary Jo Bitner
  6. Lars-Erik Gadde
  7. Peter J. Danaher
  8. Matthew Thomson
  9. Adam Duhachek
  10. L. Bove

Papers from Wilson Ozuem's perspective

Ordered by how strongly the researchers Wilson Ozuem trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  2. Predicting the impacts of epidemic outbreaks on global supply chains: A simulation-based analysis on the coronavirus outbreak (COVID-19/SARS-CoV-2) case (Transportation Research Part E: Logistics and Transportation Review)
  3. Technology infusion in service encounters
  4. The impact of technology on the quality-value-loyalty chain: A research agenda
  5. Consumer Choice Behavior in Online and Traditional Supermarkets: The Effects of Brand Name, Price,
  6. Fix It or Leave It? Customer Recovery from Self-service Technology Failures
  7. Customer betrayal and retaliation: when your best customers become your worst enemies
  8. When does negative brand publicity hurt? The moderating influence of analytic versus holistic thinking
  9. Resistance to Medical Artificial Intelligence (Journal of Consumer Research)
  10. Domo Arigato Mr. Roboto

Their papers