Silvia Ranfagni

Marketing · 2018–2021

A researcher in the Science corpus: 2 papers; trusts 6 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Silvia Ranfagni trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Dmitry A. Ivanov
  2. F. Eggers
  3. A. Dubois
  4. Andrew F. Hayes
  5. Dennis A. Gioia

Papers from Silvia Ranfagni's perspective

Ordered by how strongly the researchers Silvia Ranfagni trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  2. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach
  3. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
  4. Predicting the impacts of epidemic outbreaks on global supply chains: A simulation-based analysis on the coronavirus outbreak (COVID-19/SARS-CoV-2) case (Transportation Research Part E: Logistics and Transportation Review)
  5. SPSS and SAS procedures for estimating indirect effects in simple mediation models (Behavoir research methods, instruments & computers)
  6. Technology infusion in service encounters
  7. The impact of technology on the quality-value-loyalty chain: A research agenda
  8. Consumer Choice Behavior in Online and Traditional Supermarkets: The Effects of Brand Name, Price,
  9. Fix It or Leave It? Customer Recovery from Self-service Technology Failures
  10. Customer betrayal and retaliation: when your best customers become your worst enemies

Their papers