S. Rovai

Organizational Behavior and Human Resource Management · 2021

A researcher in the Science corpus: 1 paper; trusts 2 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom S. Rovai trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Dmitry A. Ivanov
  2. F. Eggers

Papers from S. Rovai's perspective

Ordered by how strongly the researchers S. Rovai trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  2. Predicting the impacts of epidemic outbreaks on global supply chains: A simulation-based analysis on the coronavirus outbreak (COVID-19/SARS-CoV-2) case (Transportation Research Part E: Logistics and Transportation Review)
  3. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
  4. Technology infusion in service encounters
  5. The impact of technology on the quality-value-loyalty chain: A research agenda
  6. Consumer Choice Behavior in Online and Traditional Supermarkets: The Effects of Brand Name, Price,
  7. Customer betrayal and retaliation: when your best customers become your worst enemies
  8. Fix It or Leave It? Customer Recovery from Self-service Technology Failures
  9. When does negative brand publicity hurt? The moderating influence of analytic versus holistic thinking
  10. Resistance to Medical Artificial Intelligence (Journal of Consumer Research)

Their papers