Kerry E. Howell
Marketing · 2020–2021
A researcher in the Science corpus: 2 papers; trusts 3 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Marketing — 48 citations into it
- Organizational Behavior and Human Resource Management — 37 citations into it
- Strategy and Management — 8 citations into it
- Management Information Systems — 6 citations into it
Whom Kerry E. Howell trusts
Their strongest outbound trust, strongest first, inferred from their citations.
- Dmitry A. Ivanov (in Strategy and Management)
- F. Eggers (in Accounting)
- Anna S. Mattila (in Organizational Behavior and Human Resource Management)
Papers from Kerry E. Howell's perspective
Ordered by how strongly the researchers Kerry E. Howell trusts endorse each paper. Same corpus, a different order for every researcher.
- Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
- Predicting the impacts of epidemic outbreaks on global supply chains: A simulation-based analysis on the coronavirus outbreak (COVID-19/SARS-CoV-2) case (Transportation Research Part E: Logistics and Transportation Review)
- Technology infusion in service encounters
- The impact of technology on the quality-value-loyalty chain: A research agenda
- Customer betrayal and retaliation: when your best customers become your worst enemies
- Fix It or Leave It? Customer Recovery from Self-service Technology Failures
- Resistance to Medical Artificial Intelligence (Journal of Consumer Research)
- Consumer Choice Behavior in Online and Traditional Supermarkets: The Effects of Brand Name, Price,
- Domo Arigato Mr. Roboto
- When does negative brand publicity hurt? The moderating influence of analytic versus holistic thinking