Characterizing Value as an Experience

By Anu Helkkula, C. Kelleher, Minna Pihlström. 2012

527 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/b74eab7d0ea16c48b6ecd4960ecbda39d229d9de

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In Organizational Behavior and Human Resource Management

Citations in the corpus

Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars (2016, methodology): “Namely, phenomenological methods including primarily observations supplemented with customer narratives, diaries and interviews could provide a deeper understanding of how customers make sense of their experiences (Helkkula et al., 2012).”
Servicescape elements, customer predispositions and service experience: The case of theme park visitors (2013, background): “Helkkula, Kelleher, and Pihlström (2012) have recently suggested that visitors’ current service experiences are in fact influenced by both previous and anticipated experiences.”
Solo holiday travellers: Motivators and drivers of satisfaction and dissatisfaction (2016, background): “Thus, the value that emerges for the customer appears as a function of the customer’s experiences (Grönroos, 2008; Grönroos and Ravald, 2011; Heinonen et al., 2010; Helkkula et al., 2012).”
The Transformative Value of a Service Experience (2015, background): “Second, research reveals a shift from viewing value as only a point-in-time determination and toward dynamic understandings of value that are shaped by history, ongoing sense-making, and anticipated value creation (Blocker et al. 2011; Helkkula, Kelleher, and Pihlström 2012).”
Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach (2018, background): “Emergent capacities can also be exercised in imagined interaction (De Keyser et al. 2015; Helkkula, Kelleher, and Pihlstrom 2012; Honeycutt 2003, 2009).”