Servicescape elements, customer predispositions and service experience: The case of theme park visitors

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The impact of positive emotional experiences on eWOM generation and loyalty (2018, neutral): “As BrunnerSperdin et al. (2012) and Dong and Siu (2013) reported in previous research, cognitive models are limited in their ability to explain service encounter assessment.”
Understanding the Influence of Airport Servicescape on Traveler Dissatisfaction and Misbehavior (2020, background): “Physical servicescapes have been operationalized as being composed of two elements, layout and atmosphere, which can contribute to customer perceptions of quality (Dong and Siu 2013).”
Extending the memorable tourism experience construct: an investigation of memories of local food experiences (2019, methodology): “Choice overload was measured using two items adapted from Sthapit et al. (2019), while the experience-intensification construct was measured using three items adapted from Dong and Siu (2013).”
Co-Creation Experiences: Attention and Memorability (2016, background): “The rich information gained from interviews is of great value for the development of a subsequent quantitative data collection instrument (Dong & Siu, 2013; Leech & Onwuegbuzie, 2007).”